Support
Stuck on something, found a bug, or just have a question? Here's how to reach us.
Talk to a real person
We're a small team, so you're emailing the people who actually build Elevate HQ Tourney — not a ticket queue. Typical response time is one business day, faster during a live pilot tournament.
Email hello@elevatehq.caCommon questions.
Email hello@elevatehq.ca and put "URGENT" in the subject line if it's game-day. We're a small team preparing for our first pilot in August 2026, so during pilot tournaments we're actively watching for these directly.
Email hello@elevatehq.ca with what you were doing, what you expected, and what happened instead — screenshots help. We read every report and prioritize anything blocking a live or upcoming tournament.
Yes — send it to hello@elevatehq.ca. We're building this alongside real tournament directors during our pilot phase, so feature requests from actual usage directly shape the roadmap.
Accounts open with our soft launch in August 2026 — if you're part of that tournament, use the "Forgot password" link on the login page we sent you, or email hello@elevatehq.ca and we'll help directly.
Email hello@elevatehq.ca and we'll action it. See our Privacy Policy for details on what we collect and how deletion requests work, including for a child's roster data.
We're a small pre-launch team, not a 24/7 support desk yet. We aim to respond within one business day, and faster during live pilot tournaments.